360077-1/O 51
i.Series® - All Models
11.4 Testing Problems
Problem Possible Cause Action
The automatic
temperature tests do
not work.
Upper chamber
temperature probe
connection is loose.
► Test the probe connection. Secure the connection
if necessary.
Upper chamber
temperature probe is
faulty.
► Test the probe. Replace the probe if necessary.
Control board is faulty. ► Replace parts with those that are included in the
control and display board kit.
High Alarm setpoint
issetsignicantly
higher than the default
value, or the Low
Alarm setpoint is set
signicantlylower
than the default value.
► Conrmthealarmsetpointsaresetatthe
appropriate values.
► Test the temperature alarms manually.
11.5 Condensation Problems
Problem Possible Cause Action
Excessive water in
the water evaporation
tray.
Heater in the
evaporation tray is
faulty.
► Conrmtheheaterishotandisdrawingthe
appropriate current.
► For 115 V refrigerators, the current should be
approximately 0.43 A to 0.55 A.
► For 230 V refrigerators, the current should be
approximately 0.21 A to 0.35 A.
Humid air is entering
the chamber.
► Conrmtherefrigeratorislevel,andthedoorsare
aligned, closing tightly, and sealing correctly.
► Contact Helmer Technical Service to correct issues
as necessary.
Excessive water in the
chamber.
Humid air is entering
the chamber.
► Conrmtherefrigeratorislevel,andthedoors
are aligned, closing tightly, and sealing correctly.
Correct issues as necessary.
Connection between
the unit cooler and the
drain tube is loose.
► Conrmtheconnectionissecure.Tightenthe
connection if necessary.
Defrost timer is faulty. ► Replace the defrost timer.
Drain line is plugged. ► Conrmthedraintubeisfreeofdebris.Remove
debris if necessary.
Excessive humidity on
the doors.
Humid air is entering
the chamber.
► Conrmtherefrigeratorislevel,andthedoors
are aligned, closing tightly, and sealing correctly.
Correct issues as necessary.
Relative humidity
around the refrigerator
is too high.
► Conrmtherefrigeratorisplacedproperly.Refer
to the operation manual.