Problem Cause Solution
4. In the Device Manager area, click the Device
Manager button.
5. Double-click Ports (COM & LPT).
6. Right-click the COM port your modem uses, then
click Properties.
7. Under Device status, verify that the modem is working
properly.
8. Under Device usage, verify the modem is enabled.
9. If there are further problems, click the Troubleshoot
button and follow the on-screen instructions.
Table 5-17 Internet access problems (continued)
ENWW Troubleshooting scenarios and solutions 133
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