HPE ProLiant Gen9

http://www.hpe.com/support/hpesc
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Accessing updates
• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
• To download product updates:
Hewlett Packard Enterprise Support Center
www.hpe.com/support/hpesc
Hewlett Packard Enterprise Support Center: Software downloads
www.hpe.com/support/downloads
Software Depot
www.hpe.com/support/softwaredepot
• To subscribe to eNewsletters and alerts:
www.hpe.com/support/e-updates
• To view and update your entitlements, and to link your contracts and warranties with your profile, go to the
Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
Access to some updates might require product entitlement when accessed through the Hewlett Packard
Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements.
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR
part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.
Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will
determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
140 Accessing updates