About This Manual
The service guide gives the service representative the information needed to:
v Install the Nways
®
Switch Administration Station (NAS) and its attached modem.
v Analyze the problem or symptoms reported by the system user for the Nways
Switch Administration Station and its attached modem.
v Restore normal operation to the Nways Switch Administration Station.
v Exchange all the FRUs of the Nways Switch Administration Station.
v Run diagnostics on the Nways Switch Administration Station.
Who Should Read This Manual
The person using this manual should be:
v Trained to service the Nways Switch Administration Station
v Familiar with the configuration and operation of the Nways Switch Administration
Station
The intended audience for this manual is Product-Trained Customer Engineers
(PT-CEs). The Product-Support Customer Engineer (PST-CE) is also expected to
refer to the manual when required to perform the same tasks as the PT CE.
How This Manual Is Organized
This manual is organized as follows:
Safety information is at the beginning of this book.
Chapter 1 Contains procedures for installing and configuring the Nways Switch
Administration Station and its modem
Chapter 2 Contains page number references for starting various service and
troubleshooting procedures
Chapter 3 Contains how to run diagnostics on the Nways Switch
Administration Station
Chapter 4 Contains the MAPs to be used for problem determination on the
Nways Switch Administration Station
Chapter 5 Contains the MAPs to be used for Nways Switch Administration
Station FRU replacement
Chapter 6 Contains the display exchange procedure
Appendix A Contains the 2220 locations
Appendix B Contains the configuration reference for NAS based on 6563
Appendix C Contains the Hayes modem part number
Backmatter Contains:
v Bibliography
v Glossary
© Copyright IBM Corp. 1998, 2000 xi