Table 3. IBM websites for help, services, and information
Website Address
IBM home page http://www.ibm.com
Directory of worldwide contacts http://www.ibm.com/planetwide
Support for products www.ibm.com/support
Note: Available services, telephone numbers, and web links are subject to change without notice.
Help and service
When you call from the US or Canada, choose the storage option.
Getting help online
You can nd information about products, solutions, partners, and support on the IBM website.
To nd up-to-date information about products, services, and partners, visit the IBM website at
www.ibm.com/support.
Before you call
Make sure that you take steps to try to solve the problem yourself before you call. Some suggestions for
resolving the problem before you call IBM Support include:
• Check all cables to make sure that they are connected.
• Use the troubleshooting information in your system documentation. The troubleshooting section of IBM
Knowledge Center contains procedures to help you diagnose problems.
Using the documentation
Sign up for the Support Line Offering
If you have questions about how to use and congure the machine, sign up for the IBM Support Line
offering to get a professional answer.
The maintenance that is supplied with the system provides support when there is a problem with a
hardware component or a fault in the system machine code. At times, you might need expert advice about
using a function that is provided by the system or about how to congure the system. Purchasing the IBM
Support Line offering gives you access to this professional advice for your system, and in the future.
Contact your local IBM sales representative or your support group for availability and purchase
information.
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