Table 6. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained
service technician.
Message
number Component Test State Description Action
202-802-xxx Memory Memory
Stress Test
Failed General error:
memory size is
insufficient to
run the test.
1. Make sure that all memory is enabled by
checking the Available System Memory in the
Resource Utilization section of the DSA event
log. If necessary, enable all memory in the Setup
utility (see “Using the Setup utility” on page 235).
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
3. Run the test again.
4. Run the standard memory test to validate all
memory.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
202-901-xxx Memory Memory
Stress Test
Failed Test failure.
1. Run the standard memory test to validate all
memory.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
3. Turn off the system and disconnect it from power.
4. Reseat the DIMMs.
5. Reconnect the system to power and turn on the
system.
6. Run the test again.
7. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
217-900-000 SAS/SATA
Hard Drive
Disk Drive
Test
Failed The hard drive
self-test
detected a
failure.
1. Reseat all backplane connections at both ends.
2. Reseat all the drives (see “Removing a hot-swap
hard disk drive” on page 138 and “Installing a
hot-swap hard disk drive” on page 138).
3. Run the test again.
4. Make sure that the firmware is at the latest level.
5. Run the test again.
6. Collect the data from the DSA log and send it to
IBM service. For information about contacting
and sending data to IBM service, see
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
86 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide
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