Table 6. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained
service technician.
Message
number Component Test State Description Action
217-800-000 SAS/SATA
Hard Drive
Disk Drive
Test
Aborted The hard drive
self-test was
cancelled.
1. Reseat all backplane connections at both ends.
2. Reseat all the drives (see “Removing a hot-swap
hard disk drive” on page 138 and “Installing a
hot-swap hard disk drive” on page 138).
3. Run the test again.
4. Make sure that the firmware is at the latest level.
5. Run the test again.
6. Collect the data from the DSA log and send it to
IBM service. For information about contacting
and sending data to IBM service, see
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
405-901-xxx Intel Ethernet
Device
Test Adapter
Registers
Failed A failure was
detected during
register test.
1. Make sure that the component firmware is at the
latest level. The installed firmware level is shown
in the diagnostic event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 233.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
4. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?lndocid=SERV-
CALL?brandind=500000....
405-903-xxx Intel Ethernet
Device
Test
EEPROM
Failed A failure was
detected during
EEPROM test.
1. Make sure that the component firmware is at the
latest level. The installed firmware level is shown
in the diagnostic event log in the Firmware/VPD
section for this component. For more information,
see “Updating the firmware” on page 233.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
4. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 3. Diagnostics
87
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