v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
3818005 Current Bank Core Root of Trust
Measurement (CRTM) capsule
signature invalid
1. Run the Setup utility, select Load Default Settings, and
save the settings.
2. (Trained service technician only) Replace the system
board.
3818006 Opposite bank CRTM capsule
signature invalid
1. Switch the server firmware bank to the backup bank (see
“Starting the backup server firmware” on page 240).
2. Run the Setup utility, select Load Default Settings, and
save the settings.
3. Switch the bank back to the primary bank.
4. (Trained service technician only) Replace the system
board.
3818007 CRTM update capsule signature
invalid
1. Run the Setup utility, select Load Default Settings, and
save the settings.
2. (Trained service technician only) Replace the system
board.
3828004 AEM power capping disabled
1. Check the settings and the event logs.
2. Make sure that the Active Energy Manager feature is
enabled in the Setup utility. Select System Settings,
Power, Active Energy, and Capping Enabled.
3. Update the server firmware.
4. Update the IMM firmware.
Chapter 3. Diagnostics 37
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