v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
3808000 IMM communication failure
1. Remove power from the server for 30 seconds, and then
reconnect the server to power and restart it.
2. Update the IMM firmware.
3. Make sure that the IMM key is seated and not damaged.
4. (Trained service technician only) Replace the system
board.
Note: Make sure the technician refreshes the VPD.
3808002 Error updating system configuration
to IMM
1. Remove power from the server, and then reconnect the
server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the firmware.
3808003 Error retrieving system configuration
from IMM
1. Remove power from the server, and then reconnect the
server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware.
3808004 IMM system event log full
v When out-of-band, use the IMM Web interface or IPMItool
to clear the logs from the operating system.
v When using the local console:
1. Run the Setup utility.
2. Select System Event Log.
3. Select Clear System Event Log.
4. Restart the server.
3818001 Core Root of Trust Measurement
(CRTM) update failed
1. Run the Setup utility, select Load Default Settings, and
save the settings.
2. (Trained service technician only) Replace the system
board.
3818002 Core Root of Trust Measurement
(CRTM) update aborted
1. Run the Setup utility, select Load Default Settings, and
save the settings.
2. (Trained service technician only) Replace the system
board.
3818003 Core Root of Trust Measurement
(CRTM) flash lock failed
1. Run the Setup utility, select Load Default Settings, and
save the settings.
2. (Trained service technician only) Replace the system
board.
3818004 Core Root of Trust Measurement
(CRTM) system error
1. Run the Setup utility, select Load Default Settings, and
save the settings.
2. (Trained service technician only) Replace the system
board.
36 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide
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