11-24
11. ABOUT THE DV GATEWAY FUNCTION
Troubleshooting
D Error messages of the RS-MS3W and the RS-MS3A
If an error message is displayed when clicking (touching) <Start> in the RS-MS3W or RS-MS3A, read the
following chart. If you are unable to locate the cause of a problem or solve it through the use of this chart, contact
your Icom Dealer or Service Center.
MESSAGE POSSIBLE CAUSE SOLUTION REFERENCE
Gateway Repeater (Server
IP/Domain) cannot be found.
• The gateway repeater address is
not correctly entered.
• Correctly enter the gateway repeater
address.
RS-MS3W,
RS-MS3A’s
instruction
manual
• Your Windows or Android device
does not connect to the Internet.
• Connect your Windows or Android
device to the Internet, and check
whether or not you can access to a
web site on the www browser.
–
Terminal/AP Call sign is
incorrect.
• The Terminal/AP call sign is not
correctly entered.
• Correctly enter the call sign.
L The call sign consists of 8
characters.
• Enter a space before the
character.
• Enter a desired ID sufx between
A to F for the 8th character.
RS-MS3W,
RS-MS3A’s
instruction
manual
The USB cable is not
connected.(1MM)
• Transceiver connection is wrong. • Check the connection between
the transceiver and the Windows
device, or the transceiver and the
Android device.
pp. 11-10, 11-11
The USB cable is not
connected.(2MM)
• The transceiver is not turned ON. • Turn ON the transceiver. –
• The transceiver is in the Normal
mode.
• Enter the Terminal mode or Access
Point mode.
pp. 11-12, 11-14
Failed to connect to the
network.
• The application cannot create a
socket for sending and receiving
data.
• Check whether or not the port
number (40000/40002) competes
with other application. If so, stop the
competing application.
–
• Restart the RS-MS3W or RS-
MS3A. If an error message does
not disappear, restart Windows or
Android device.
–
A Network error occurred. • System error occurs when receiving
data from network.
• Restart the RS-MS3W or RS-
MS3A. If an error message does
not disappear, restart Windows or
Android device.
–
Failed to start the service. • The gateway repeater address or
Terminal/AP call sign is not correctly
entered.
• Correctly enter the gateway repeater
address or Terminal/AP call sign.
RS-MS3W,
RS-MS3A’s
instruction
manual
• System error occurs when the
service started.
• Restart the RS-MS3W or RS-
MS3A. If an error message does
not disappear, restart Windows or
Android device.
–
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