CHAPTER 19
Contacting Customer Support
•
Contacting Customer Support on page 143
Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
•
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
•
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the platform when the problem occurred
•
Configuration data using one or more of the show commands
Related
Documentation
• Returning a Hardware Component to Juniper Networks, Inc. on page 147
143Copyright © 2017, Juniper Networks, Inc.
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