Replacing an ACX1000 or ACX1100 Fiber-Optic Cable . . . . . . . . . . . . . . . . . . . . . 123
Disconnecting an ACX1000 or ACX1100 Fiber-Optic Cable . . . . . . . . . . . . . . 123
Connecting an ACX1000 or ACX1100 Fiber-Optic Cable . . . . . . . . . . . . . . . . 124
Replacing an ACX1000 or ACX1100 Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Removing an ACX1000 or ACX1100 Transceiver . . . . . . . . . . . . . . . . . . . . . . 125
Installing an ACX1000 or ACX1100 Transceiver . . . . . . . . . . . . . . . . . . . . . . . 126
Part 4 Maintenance
Chapter 17 Maintaining Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Routine Maintenance Procedures for the ACX1000 and ACX1100 Router . . . . . . 131
Maintaining Cables That Connect to ACX1000 and ACX1100 Network Ports . . . . 131
Maintaining the ACX1000 and ACX1100 Uplink Ports . . . . . . . . . . . . . . . . . . . . . . 132
Part 5 Troubleshooting Hardware
Chapter 18 Troubleshooting Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Troubleshooting Resources for ACX1000 and ACX1100 Routers . . . . . . . . . . . . . 137
Command-Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Monitoring System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Verifying Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Understanding Alarm Types and Severity Classes on ACX Series Routers . . . . . 139
Alarm Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Alarm Severity Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Part 6 Contacting Customer Support and Returning the Chassis or
Components
Chapter 19 Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Chapter 20 Locating Component Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Displaying ACX1000 and ACX1100 Components and Serial Numbers . . . . . . . . 145
ACX1000 and ACX1100 Chassis Serial Number Label . . . . . . . . . . . . . . . . . . . . . 146
Chapter 21 Packing and Returning Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Returning a Hardware Component to Juniper Networks, Inc. . . . . . . . . . . . . . . . . 147
Guidelines for Packing Hardware Components for Shipment . . . . . . . . . . . . . . . 148
Packing the ACX Series Router for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Part 7 Safety and Compliance Information
Chapter 22 General Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Definition of Safety Warning Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
General Safety Guidelines for Juniper Networks Devices . . . . . . . . . . . . . . . . . . . 155
General Safety Warnings for Juniper Networks Devices . . . . . . . . . . . . . . . . . . . . 156
Qualified Personnel Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Restricted-Access Area Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Preventing Electrostatic Discharge Damage to an ACX1000 or ACX1100
Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Copyright © 2017, Juniper Networks, Inc.vi
ACX1000 and ACX1100 Universal Access Router