Kodak DirectView CR 850 - Error Codes and Troubleshooting

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DIAGNOSTICS Using the Diagnostics

10DEC05

DG4825-1

Page

49 of 180

Diagnostic Procedures

Checking the Error Logs

1 On the “System Service Diagnostic” screen, touch [Error Log].

2 Touch either:

• [Sort By Date],

• [Sort By Error Code], or

• [Sort By Cassette ID]

Table of Contents

Default Chapter2
- Table of Contents2
Description10
- System Service Diagnostic Screen10
- Functions of the "System Service Diagnostic" Screen12
- Diagnostic Tests24
- Diagnostic Procedures49
- Overview57
Error Codes57
- Cassette Load58
- 10024 - MSC BOARD A1: Software Malfunction64
- Latch/Unlatch Cam66
- Slow Scan Ay69
12004 - PLATE PRESENT SENSOR S5 Failed to Activate71
12009 - Caution! SLOW SCAN MOTOR Drawing too Much Power71
12013 - SLOW SCAN AY: Timeout Error72
12012 - SLOW SCAN AY: Timeout Error72
12014 - MSC BOARD A1: Software Error for SLOW SCAN72
12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error72
12103 - SLOW SCAN Stopped During Scan73
12101 - SLOW SCAN a Velocity Malfunction During Scan73
12102 - SLOW SCAN Stopped During Scan73
12104 - SLOW SCAN: Timeout While Moving to SENSOR S973
12109 - SLOW SCAN Stopped During Scan74
12107 - SLOW SCAN: +24 V DC Malfunction During Scan74
12108 - SLOW SCAN Stopped During Scan74
12110 - SLOW SCAN DID Not Communicate with the MOTION SYSTEM CONTROL74
12111 - SLOW SCAN DID Not Move74
12112 - SLOW SCAN DID Not Move75
12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM Malfunctioned75
12115 - SLOW SCAN CONTROLLER BOARD A6: Software Error75
12116 - SLOW SCAN CONTROLLER BOARD A6 DID Not Communicate with MSC75
12121 - SLOW SCAN DID Not Move76
12120 - SLOW SCAN DID Not Move76
12122 - SLOW SCAN COIL BOARD A7 Malfunctioned76
12123 - SLOW SCAN CONTROLLER BOARD A6: Software Error76
12124 - SLOW SCAN CONTROLLER BOARD A6: Software Error77
12125 - SLOW SCAN COIL BOARD A7 Malfunctioned77
12126 - Caution! SLOW SCAN MOTOR Is Overheated77
12130 - SLOW SCAN CONTROLLER BOARD A6: Software Error77
12131 - SLOW SCAN CONTROLLER BOARD A6 DID Not Communicate with MSC77
12202 To 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory78
12132 - SLOW SCAN CONTROLLER BOARD A6 DID Not Communicate with MSC78
12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error78
- 12202 To 12260 - SLOW SCAN CONTROLLER BOARD A6: "Memory78
- Command" Error78
12896 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset80
12901 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry80
12902 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry81
12903 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry81
- 12906 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry81
- 12907 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry82
- 12915 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry83
- 12913 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry83
- 12911 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry83
- 12908 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry83
  - 12914 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry83
  - 12930 - SLOW SCAN: Unexpected Retry During Current Test83
  - 12931 - SLOW SCAN: Unexpected Retry During Velocity Test83
  - 12941 - Unexpected Retry During Communication to MOTION SYSTEM84
    - Control Bd84
- Erase Lamps84
  - 13001 - 13008 Erase Lamp Pairs84
  - 13009 - All ERASE LAMPS Malfunctioned85
  - 13010 - Erase Time Exceeds Maximum Allowed86
  - 13011 - Command to Erase DID Not Occur86
  - 13012 - MSC BOARD A1: Invalid Command for ERASE LAMPS86
  - 13013 - MSC BOARD A1: Software Failure During Erase86
  - 13899 - General Erase Error86
- Power Supply86
  - 14001 - SLOW SCAN: Malfunction of 24 V Power86
  - 14002 - STEPPER: Malfunction of 24 V Power87
  - 14003 - CAM MOTOR M1: Low Power Malfunction87
  - 14005 - Front DOOR Open87
  - 14006 - DUPLEX CAM: Initialization Error Due to the PLATE PRESENT SENSOR S5 Reading Blocked When the SLOW SCAN AY Is in the Home Position88
  - 14008 - SLOW SCAN: Initialization Error88
  - 14009 - DUPLEX CAM: Initialization Error88
  - 14010 - Slow Scan Async Reset Error88
- 15002 - MCPU BOARD A2: Fatal Error in Software89
- Data Path89
  - 15001 - MCPU BOARD A2: Fatal Error in Software89
  - 15003 - MCPU BOARD A2: Communications Error in Software89
  - 15005 - LASER: Reference Error89
  - 15006 - Communications Error between MCPU BD A2 and GALVO BD A490
  - 15007 - Communications Error between MCPU BD A2 and GALVO BD A491
  - 15008 - Start of Scan Timeout91
  - 15012 - Communications Error between MCPU BOARD A2 and the PC91
  - 15013 - Image Quality Warning92
  - 15014 - LASER Power Not Calibrated92
  - 15015 - PLATE Not Calibrated92
  - 15016 - the LASER Reference Voltage Is too High93
  - 15017 - PLATE Not Calibrated93
  - 15018 - There was an Error Reading or Writing to the PCMCIA Card93
  - 15040 - Communications Error between MCPU and the PC93
  - 15800 - Image Resent at NT Reboot94
  - 15900 - NT Rejected Image at End of Scan. Retransmission Being Attempted94
- Calibration95
  - 16001 - Calibration Error: DID Not Find START of SCAN Position95
  - 16002 - Calibration Error: DID Not Find Offset95
  - 16003 - Calibration Error: DID Not Find Amplitude95
    - Allowed96
- 16005 - Calibration Error: Routine DID Not Receive Image in the Time96
  - 16006 - Calibration Error: DID Not Acquire Image97
  - 16010 - Possible Light Leak97
  - 16011 - Imaging System Error Occurred During Initialization97
  - 16012 - PMT/DAS BOARD A5: Calculation Error Occurred During97
    - Initialization97
  - 16013 - Imaging System Contains Out-Of-Range Noise98
  - 16014 - Imaging System DID Not Zero or PMT DID Not Calibrate98
- 16018 - Possible Light Leak99
  - 16016 - Malfunctioning PMT99
  - 16017 - Possible Light Leak99
  - 16019 - Calibration Could Not Find Offset, Rotate GALVO Counterclockwise99
  - 16020 - Calibration Could Not Find Offset, Rotate GALVO Clockwise99
  - 16021 - Malfunctioning PMT1: Gain out of Range100
  - 16022 - Malfunctioning PMT2: Gain out of Range100
- 19004 - GALVO AGC Reference Is too High. Suggest Check if GALVO101
- Self Test" for the MASTER CENTRAL PROCESSING UNIT101
  - 19001 - Check GALVO COMMUNICATIONS CABLE101
  - 19002 - Check PMT BOARD CABLE and Power101
  - 19003 - Check the Power to the GALVO BOARD101
    - Connected And/Or Adjust AGC101
  - 19005 - Check the GALVO Reference (too Low)102
  - 19006 - Memory Self Test Failed. Replace the MCPU BOARD102
  - 19009 - the LASER Diode off Power Is too High102
  - 19010 - the LASER Diode on Power Is too Low102
  - 19011 - PMT BOARD Ramp Test Failed103
- Motion System Control Board103
  - 22000 - MSC BOARD A1: Fatal Software Error103
  - 22001 - MSC BOARD A1: Memory DID Not Erase During Download103
  - 22002 - MSC BOARD A1: Error During Download of MSC Software103
  - 22003 - MSC BOARD A1: Checksum of Main Application Failed104
- 22011 - MSC BOARD A1: Error During Download of MSC Software107
- 22010 - MSC BOARD A1: Error During Download of MSC Software107
- Motion System Control Board Rtxc107
  - 29001 - 29008 - MSC BOARD A1: Software Malfunctioned107
- Motion System Control Board108
  - 30002 - 30033 - MSC BOARD A1: Software Malfunctioned108
- 32003 - MSC BOARD A1: Internal Communications Error110
- 32001 - Communications Malfunctioned between MCPU and110
- Communications for the MOTION SYSTEM CONTROL BOARD110
  - 32002 - MSC BOARD A1: Internal Communications110
  - 32004 - Communications Error between MCPU and SSC BOARDS110
  - 32005 - Communications Error between MCPU and SSC BOARDS111
- 47500 - 47504 - Internal Communications to UPS Failed112
- Shutdown Management112
  - 47001 - Communications to MCPU BD Failed During Shut down112
  - 47002 - Internal Communications Failure112
  - 47003 - Internal Communications to UPS Failed112
  - 47510 - 47511 - Internal Communications Failure to UPS1112
  - 47520 - 47522 - Internal Communications Failure to UPS1113
  - 47550 - the BATTERY in UPS1 Is too Low. System will be Shutdown in 1113
  - 47551 - Unable to Establish Communications with UPS1113
  - 47950 - Display Only - no Log Message113
- 47951 - Display Only - no Log Message114
  - 47952 - Display Only - no Log Message114
- 47962 - Display Only - no Log Message115
- Disk Manager115
  - 49001 - Image Files Have Been Deleted115
- 55100 - Error on the Options Diskette or this Is Not a Valid Options116
- Diskette116
- 55101 - Could Not Open Files on the Options Diskette. Try Another Options116
- 55102 - Pentium III Identification Not Enabled on this Pentium III Class116
- Installation116
  - Diskette116
  - 10Dec05 Dg4825-1116
  - Machine116
  - 55103 - Could Not Open Files on the Options Diskette117
  - 55104 - Error Updating the Options on the CR 825/850 SYSTEM117
  - 55105 - Could Not Allocate Essential Memory117
  - 55106 - the Options on this Diskette Are Already Enabled on this System117
  - 55107 - this Options Diskette Has Been Used on Another Device117
  - 55109 - Error Occurred While Trying to Update the Options on the UNIT117
  - 55110 - Could Not Determine What Product We Are Running on118
  - 55111 - the Options Diskette Is Not Valid for this Product118
  - 55112 - Error Obtaining Adapter Name on Pentium 4 Class Machine118
  - 55113 - Error Obtaining MAC Address for Card Name Specified in118
    - Adaptername in General Equipment on Pentium 4 Class Machine118
Troubleshooting119
- Initialization Errors119
- Image Quality121
Checkout Procedures122
- Cassette Handling Ay122
- Boards139
- Power154
  - Power Supply Ps1154
  - Transformer T1156

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