2-64 Service Manual
7002-xxx
201 .44 Expected wide page not
detected by narrow
media sensor, possible
accordion jam. Fuser
page count between
400,000 and 499,999.
• Page did not enter or exit fuser nip
cleanly.
• Narrow media sensor not functioning
correctly.
• Actual page is narrow when wide
page was expected.
• If label media, ensure front
edge meets 1/8 inch
requirement.
• Check the fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See “Fuser
assembly removal” on
page 4-79.
• If media is narrow, then turn
off first sheet detection (In
Diagnostics Menu,
PRINTER SETUP, Engine
Settings 3. Select 16 and
touch Submit).
• The fuser narrow media
sensor may not be
functioning properly. Go to
“Fuser narrow media
sensor service check” on
page 2-139.
201 .50 Page did not reach exit
sensor. Fuser page
count more than
500,000.
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor not functioning correctly.
• Check the fuser entry guide
for toner build up.
• Check the fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-138.
201 .51 Main drive motor
identification failed.
Fuser page count more
than 500,000.
Main drive motor not working. Check the connections to the
motor and system board. If not
problem is found, go to “Main
drive service check” on
page 2-153.
201 .52 Page did not reach exit
sensor. Fuser page
count more than
500,000.
• Page jammed on fuser input guide.
• Page did not enter or exit fuser nip
cleanly.
• Exit sensor is not functioning
correctly.
• Check the fuser entry guide
for toner build up.
• Check the fuser for wear or
contamination. If a problem
is found, replace the fuser
assembly. See “Fuser
assembly removal” on
page 4-79.
• The fuser exit sensor may
not be functioning properly.
Go to “Fuser exit sensor
service check” on
page 2-138.
201 .53 Video never started two
inches past the input
sensor. Fuser pager
count more than
500,000.
User attendance messages—paper jams and paper handling errors (2xx.xx)
Code
Sub
code
Description Possible causes Action
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