Diagnostic information 2-131
7002-xxx
260.xx Paper Jam displays, envelope stops in feeder paper path
Envelope feeder multifeeds or may not display a
260.xx Paper Jam message
260.xx Paper Jam displays, an envelope stopped in the paper path of the feeder
and an envelope also stopped in the printer paper path
Flatbed size sensor service check
Check for correct installation of the sensor cable before proceeding with this service check.
Note: All three sensors and their cables come attached together as a unit.
FRU Action
1 Kick rolls/feed rolls/drive
rolls
Check all the rolls for oil, grease, or other contamination. If you find a
problem, clean the rolls. If this does not correct the problem, replace
the envelope feeder.
2
Deflector gap adjustment Check the deflector gap adjustment. The adjustment may be too
narrow. If the adjustment is correct, replace the envelope feeder
option.
FRU Action
1 Envelopes Check the envelopes being used in the feeder. Check for signs of the
envelopes being stuck together or signs of glue. Make sure the flaps
are not interleaved.
If the envelopes meet the guidelines and are properly loaded, go to
step 2.
2
Deflector Check the deflector gap adjustment. The adjustment may be too
wide.
If the deflector gap adjustment is correct, go to step 3. If not, replace
the envelope feeder option.
3
Restraint roll bias spring Check for a missing, broken or incorrectly installed restraint roll bias
spring. If incorrect, replace the envelope feeder option.
FRU Action
1 Latch lever Make sure the tip of the latch lever is centered in the opening in the
floor of the paper path. The latch lever may not be detented on the
latch. If no problem is found and the problem persists, replace the
envelope feeder option.
FRU Action
1 Flatbed paper size sensor
assembly
Flatbed interface card
assembly
Enter the Diagnostics Menu (turn on MFP while holding 3 and 6),
select SCANNER TESTS, and select Sensor Tests. Check for
correct operation of the sensors by placing a piece of paper on the
contact glass over the sensor assembly. If any sensor fails the sensor
test, replace the sensor assembly. If this does not fix the problem,
replace the flatbed interface card. See “Flatbed interconnect card
removal” on page 4-33.
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