Diagnostic information 2-95
7002-xxx
Service checks
Anytime the system board is replaced, the Configuration ID must be reset in NVRAM. Go to “Configuration ID”
on page 3-19.
Review the following information before performing any service checks.
• Paper feed problems (especially paper jams): Go to “Display Log” on page 3-21 and check the printer
event log for indications of repetitive entries that help to isolate a problem to a particular area of the printer
or option.
• Paper feed problems with error message: Use the “Sub error codes for 8xx, 9xx, and 2xx error codes”
on page 2-13 to help diagnose the problem.
• Print quality problems: Go to “Printing Quality Pages” on page 3-7 and print a test page to help
diagnose problems before changing any settings or working on the printer.
• Use the resident diagnostics test provided to help isolate a problem before taking the machine apart or
removing any options.
202.03 Error code service check
The spring on the narrow media sensor flag may not be working correctly. When the sensor flag is made, it does
not return to the correct position.
202.06 Error code service check
The spring on the fuser exit sensor flag may not be working correctly. When the sensor flag is made, it does not
return to the correct position.
FRU Action
1 Fuser narrow media sensor
flag and spring
Remove the fuser narrow media sensor. See “Fuser narrow media
sensor removal” on page 4-88. Inspect the flag and spring. If there
is damage or the flag and spring do not operator correctly, replace
the fuser narrow media sensor flag and spring. See “Fuser narrow
media flag and spring removal” on page 4-90.
If this does not correct the problem, go to step 2.
2
Fuser assembly Replace the fuser assembly. See “Fuser assembly removal” on
page 4-79.
FRU Action
1 Fuser exit sensor flag and
spring
Remove the fuser exit sensor . See ). Inspect the flag and spring. If
there is damage or the flag and spring do not operator correctly,
replace the fuser exit sensor flag and spring. See “Fuser exit
sensor flag and spring removal” on page 4-83.
If this does not correct the problem, go to step 2.
2
Fuser assembly Replace the fuser assembly. See “Fuser assembly removal” on
page 4-79.
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