Diagnostic information 2-1
7002-xxx
2. Diagnostic information
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Use the service error code, user status message, user error message, symptom table, service checks, and
diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer.
They will lead you to solutions or service checks, including use of various tests.
Symptom tables
If your machine completes the does not display an error message, and you have a problem, go to “Symptom
tables” on page 2-10. Locate your symptom, and take the appropriate action. The following tables are
available:
Service errors (8xx.xx and 9xx.xx’s)
If a service error code appears while you are working on the machine, go to “Service error codes” on
page 2-13, and take the indicated action for that error.
Service error codes are indicated by a three-digit error code followed by a period and additional numbers in the
format XXX.YY. In most cases, five digits are shown.
User status and attendance messages
•
User status messages provide the user with information on the current status of the printer. Ready displays
on the first line of the display unless invoked, and then Power Saver displays. If a user status message is
displayed, go to “User status displays.” on page 2-38.
• User attendance messages are indicated by a two or three-digit error code that provides the user with
information that explains a problem with a print cartridge, paper jam, option, port, and so on. If a user error
message displays, go to “User attendance messages” on page 2-42 and “User attendance
messages—paper jams and paper handling errors (2xx.xx)” on page 2-57.
Additional information
•
“Understanding the MFP operator panel” on page 2-2
• “Menus” on page 2-9
• “Diagnostics Menu” on page 3-2
• “Configuration menu (CONFIG MENU)” on page 3-24
• “Theory” on page 3-36
• “Paper feed jams” on page 3-38
• “Parts catalog” on page 7-1
CAUTION
When you see this symbol, there is a danger from hazardous voltage in the area of the product
where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.
CAUTION
Remove the power cord from the printer or wall outlet before you connect or disconnect any
cable or electronic board or assembly for personal safety and to prevent damage to the printer.
CAUTION
Use the handholds on the side of the printer. Make sure your fingers are not under the printer
when you lift or set the printer down.
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