Mitel 6970 IP Conference Phone User Guide
Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline power
over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline
power supply, to provide power over Ethernet locally to your phone. See the Connecting to the
Network and to Power section in the Mitel 6970 Installation Guide for details.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation
instructions, please refer to the Installation and Setup section in the Mitel 6970 Installation Guide.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer
volume setting, press the volume key when the phone is on-hook and idle.
Why is the light not coming on with a new voicemail message?
Your phone system or service provider must provide the visual message waiting service for this
function to work. Check with your System Administrator for more information.
How do I find the IP address of my phone?
To find your phone’s IP address, contact your System Administrator.
Why does my phone display the No Service message?
The phone displays the No Service message if the SIP settings have not been set up correctly.
Contact your System Administrator for more information.
How do I change my user password?
You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” on
page 72 and “Configuring lock settings using the Mitel Web UI” on page 74 for more information.
Why does my phone display Bad Encrypted Config?
The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled
but the decryption process has failed. Report this error to your System Administrator.
How do I restart the IP phone?
To restart you phone, contact your System Administrator.
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