PHONE TROUBLESHOOTING
Phone Softkeys
11 -180 DT820 Phone User Guide
Table 11.1 Character entry mode Icon Displays
For more information on the character sets, see “Speed Dial and Personal Directory
Character Sets”.
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PHONE SOFTKEYS
The phone softkeys are not working
1 Verify that the phone is receiving power.
2 Some softkeys may not be available on your model of phone, or may be restricted by
your system administrator. Contact your system administrator to determine which
features are available for your system.
3 Restart the phone:
a. Press the Menu key.
b. Select 5 Reboot.
c. Press the OK softkey or b Enter key on the cursor pad to restart the phone.
Note:
If you cannot restart the phone using the Menus, unplug the phone from power
and the network for ten seconds, then reconnect the telephone to your
network and power to perform a restart.
4 If you are still having problems with your phone, contact your system administrator.
I cannot see a particular softkey on my phone
1 If the More softkey appears on the LCD, press the softkey to see additional softkeys for
your screen.
2 Some softkeys may not be available on your model of phone, or may be restricted by
your system administrator. Contact your system administrator to determine which
features are available for your system.
3 Restart the phone:
a. Press the Menu key.
b. Select 5 Reboot.
c. Press the OK softkey or b Enter key on the cursor pad to restart the phone.
Feature Icon
Keypad in first letter uppercase
entry mode
Keypad in all uppercase entry
mode
Keypad in all lowercase entry
mode
Keypad in numeric entry mode
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