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BASIC PHONE OPERATION
Call Waiting/Concurrent Calls
DT820 Phone User Guide 6 -57
To answer calls with your headset
If you are using a headset, it is assumed that the telephone handset in the on-hook
position when you are answering calls.
1 While the telephone is ringing, press the Answer key.
2 A Headset icon displays on the LCD along with the call information.
3 If you want to transfer the call to your telephone handset, lift the telephone handset to
continue the call. If you want to transfer back to the headset, press the Headset softkey,
then place the telephone handset back on-hook.
Note:
While you are on a call, if you press the Headset softkey while the telephone
handset is on-hook, your call will be dropped. Make sure you pick up the
telephone handset to continue your call before you press the Headset softkey.
To transfer the current call to your headset
1 While on a call using the telephone handset, press the Headset softkey to transfer the
call to your headset, then place the telephone handset back on-hook.
2 A Headset icon displays on the LCD. If you want to transfer the call to your telephone
handset, pick up the telephone handset again.
Note:
While you are on a call, if you press the Headset softkey while the telephone
handset is on-hook, your call will be dropped. Make sure you pick up the
telephone handset to continue your call before you press the Headset softkey.
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CALL WAITING/CONCURRENT CALLS
Note: The call waiting feature and maximum number of concurrent calls you can
receive is determined by your system administrator.
If you have call waiting on your phone line, you will hear a tone in your handset and
the call indicator lamp flashes when another call on the line is waiting for consultation.
To answer the other incoming call (Call Waiting)
1 You will hear a tone that indicates you have another call. Also, the Call Indicator Lamp
on the phone will flash.
2 Press the Line Key or Answer key.
The current call is put on hold, and the new call is answered.
3 When you have completed the call, press the EndCall softkey to end the call and return
to your original call.
4 Press the Hold key or the Resume softkey to resume the original call.
To place a second call (Concurrent call)
If it is enabled by your system administrator, you can place a new call while you are
on another call. They will be treated as two separate phone calls, and you cannot
conference the calls or transfer one call to the other call.
For information on conferencing two calls, see “Conferencing Calls” on page 6 -58.
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