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• If you verified that the user name is correct, try using other user name formats; for example,
user@domain.com, DOMAIN\username, username (called Display Name in Active Directory),
or userlogin.
• Verify that the specified user is allowed to log in and is enabled.
Directory Administrator Login test reports a failure
Symptom
The Directory Administrator Login test reports the status Failed.
Cause
You entered values in the optional Directory Administrator Distinguished Name and Directory
Administrator Password boxes, and login to the directory server failed.
Action
1. Verify that the directory administrator credentials were entered correctly.
User Authentication test reports a failure
Symptom
The User Authentication test reports the status Failed.
Cause
Authentication failed with the provided user name and password.
Action
• Verify that the user credentials were entered correctly.
• Try using other user name formats; for example, user@domain.com, DOMAIN\username,
username (called Display Name in Active Directory), or userlogin.
• Verify that the specified user is allowed to log in and is enabled.
• Check to see if access restrictions are configured for the specified user account.
User Authorization test reports a failure
Symptom
The User Authorization test reports the status Failed.
Cause
Authorization failed with the provided user name and password.
Action
• Verify that the specified user name is part of the specified directory group.