NEC UNIVERGE SV7000 - Page 119

– 103 –
CHAPTER 4 OFFICE DATA DESIGN
3. Data Programming
This section shows data programming divided into the types of ACD system in the figure below.
Network Configuration of ACD systems
The following is the network configuration of ACD system in an FCCS Network.
Node B
Type II : ACD
Stand-alone
system
Type I : Non-ACD system
Node A
Type IV : Systems using
"AGENT ANYWHERE"
Node F
PSTN
ACD IC call
Type III : Systems
using "ACD
Trunk for FCCS"
Node D
Node C
PSTN
Node E
ACDP
ICT
ICT
ICT
ICT
ICT
ACDP
ACDP
LEGEND
Type I : Non-ACD system (as an example for comparing with the other systems)
ACD calls may be transferred to this system from other ACD systems via the data programming of
Node C.
Type II : ACD Stand-alone system (ACD system provides ACD function in the self-node only)
ACD calls may be transferred to this system from other ACD systems via the data programming of
Node D.
Type III : Systems using “ACD Trunk for FCCS”
Node C – System providing ACD trunks only
Node D – System providing ACD trunks and ACD positions
Type IV : Systems using “AGENT ANYWHERE”
Node E – System providing ACD trunks and ACD positions
Node F – System providing ACD trunks and ACD positions
Also, the node providing C-VNDM and NCN