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CHAPTER 4 OFFICE DATA DESIGN
11. (a) The following is the quick reference table of optional software and data programming for each ACD system
type according to the previous page.
: the software is installed to be linked with the standard service software using PCPro Tools command.
: the node requires ACD data programming.
Type and Node
ACD
Software and Data Programming
III III IV
Node
A
Node
B
Node
C
Node
D
Node
E
Node
F
ACD Software
1
ACD Option Service software (for basic ACD Service)
(APL-ACD/OAI)
2
ACD Client License Software for expanding ACD
Capacity
3
ACD Option Service Software for “AGENT ANY-
WHERE-ACD”
(APL-NETOAIACD)
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