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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-110
Sheet 1/2
After Call Work (Automatic)
Log off all ACD agent and supervisory positions, then log on only one position.
Office data change.
• Using the ACDSPL command, assign 0 (Automatic After Call Work mode setting) to parameter
AFTER.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to station C.
Incoming at ACD agent position.
Answering by ACD agent position.
C.O. trunk incoming.
• Place a C.O. trunk call from station B to station C.
Release by ACD agent position, automatic setting of After Call Work mode.
• Check that, when the agent position release, the After Call Work mode is set automatically.
COT
LC
A
B
C
D
IP PAD
Agent
Position
COT
LC
A
B
C
D
ELC/DLC
Agent
Position
SP
LAN
For IP/SIP terminal For Digital terminal
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