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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-110
Sheet 2/2
After Call Work (Automatic)
Release of After Call Work mode.
• Press the WORK key so that the WORK lamp goes out.
Incoming at ACD agent position.
Answering by ACD agent position.
• The agent position starts communication with station B.
Release by ACD agent position.
Release of office data.
Apply the test procedure above to all splits.
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