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ACDSPL : Assignment of ACD Split Data
3. Parameters
ACDP: Fixed to 0 (Not used)
TN: Tenant Number (1 to 9)
SPLIT: Split Number (1 to 250)
NAME: Split Name (Optional) - Up to 20 characters
LOGID: Logon ID
0 : Not Used
1 : Required
AFTER: After ACD Call (State of the agent position after ACD Call)
0 : Work
1 : Available
ANMD: Answer Mode immediately after logging on
0 : Automatic
1 : Manual
QUEUE FLAG: 0 : Number
1 : Percent
QUEUE: Maximum Queue Depth
Only used if QUEUE FLAG=0 (1~700)
Only used if QUEUE FLAG=1 (5~1000%)
CWCHM: Call Waiting Chime Restrict
0 : No
1 : Yes
JACKM: Jack Out Mode
0 : Break
1 : Vacant
WMT: Work Mode Timeout 0~9999 seconds (0=indefinite)
RMON: Assist Key (Type of Assistance)
0 : Assist
1 : Monitor Me
BRKTP: Break Types
0 : feature not used (1 Break Type)
1 : used (9 Break Types)
NIGHT: Night Pilot Number (SPACE : feature not used) (Two to five digits.) Note 4
Note 4: Use numbers 0-9. *,# may not be used. One-digit pilot number may not be assigned.
ASIST: Assistance Number (SPACE : feature not used) (Two to five digits.) Note 5
EMGCY: Emergency Number (SPACE : feature not used) (Two to five digits.) Note 5
Note 5: Use numbers 0-9. *,# may not be used. One-digit dial number may not be assigned.
RECD: Recorder No. 1 ~ 5 or 0=feature not used
DNDS: Do Not Disturb (DND restrict)
0 : Queue (valid)
1 : Do Not Queue (invalid)
WKRST: Work Mode restrict
0 : Allow
1 : Restricted
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