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ACDSPL : Assignment of ACD Split Data
AWPI: Auto Work Mode upon Node Call (Ring In, Answer)
0 : No Auto Work
1 : Auto Work Mode (only when Ring in)
2 : Auto Work Mode (only when Answer)
3 : Auto Work Mode (when Ring In and Answer)
AWPO: Auto Work Mode upon Node Call (Dialed Out)
0 : No Auto Work
1 : Auto Work Mode
ARPR: Auto Work Mode upon Node Call (Release)
0 : No Auto Work
1 : Auto Work Mode
COND: Conditional Threshold
0 : Rejected
1 : Agent Available
2 : Calls in Queue
COND DETAIL: Conditional Threshold Detail
Only used if COND=0 : -
Only used if COND=1 : 1~250
Only used if COND=2 : 1~699
CWON: Call Waiting Thresholds Light-number of queuing call (0~700)
CWFL: Call Waiting Thresholds Flash-number of queuing call (0~700)
ST CCV NO: Stranded Calls CCV Index number (1~900)
ST CCV STP: Stranded Calls CCV Step number (1~20)
CRT: Call Recover Time (0~255 or 0=feature not used)
A_WMT: Analog Work Mode Timeout (0 ~ 9999 seconds)
HSPL: Hot Split
0/1 = No/Yes
AGT_Q: Agent Queuing Options
0/1 = Out of Service/In Service
AWPRST: Auto Work Timeout Restriction
0/1 = Allowed/Restricted
PCS: Tally Required
0/1 = Not Required/Required
LOFFW: Logoff Warning
0 = Not Available
1-9 = Maximum number of agents to be logged in a split
ALL = Logoff Warning is executed when the number of log-in agents is less than that
of queueing calls
CTKBY: Fixed to 0 (Not used)
PILOT: Fixed to Blank (Not used)
4. Assignment and Deletion Procedure
These flow diagrams show the procedure used to assign and delete ACD split data.
Figure 6-2 Assigning and Removing ACD Split Data
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