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ACDSPL : Assignment of ACD Split Data
Note: Only digits 0~9 can be used (“*” and “#” are not available).
Work Mode Timeout (WMT)
0~9999 seconds
Assist Key
(RMON)
Select one ( )
Assist (0)
Monitor Me (1)
Break Types (BRKTP)
1 Break Type (0)
9 Break Types (1)
Night Pilot Number (NIGHT)
Note
Assistance Number (ASIST) Note
Emergency DN (EMGCY) Note
Recorder No. (RECD)
Do Not Disturb
(DNDS)
Select one ( )
Queue (0)
Do Not Queue (1)
ACD Split Data Programming Sheet (2/2)
Work Mode
(WKRST)
Select one ( )
Allow (0)
Restricted (1)
Auto Work Node Call
Ring In Answer (AWPI)
No Auto Work (0)
Ring In (1)
Answer (2)
Ring In Answer (3)
Auto Work Node Call
Dialed Out (AWPO)
No Auto Work (0)
Auto Work Mode (1)
Auto Ready Node Call
Release (ARPR)
No Auto Work (0)
Auto Work Mode (1)
Conditional
Threshold (COND)
Select one ( )
Rejected (0)
Agent Available
1~250
Calls in Threshold
1~699
Call Waiting Thresholds - Light on
(CWON) 0~700
Call Waiting Thresholds - Light Flashes
(CWFL) 0~700
Stranded Calls CCV index
(ST CCV NO) 1~900
ACD Split Data Programming Sheet (1/2)
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