– 313 –
ACDCCV : Assignment of ACD CCV Data
Note 1: For details of each parameter’s meaning, see “[C-108A] Call Control Vector-ACD” in Section 3, CHAP-
TER 4.
Note 2: Valid for Overflow service
Note 3: This step is available even for the split which restricts the queuing by “DO NOT DISTURB-SPLIT-ACD
[D-133A]” feature.
Table 6-5 CCV Parameters (1/2)
CCVACT CCVACT DATA Remarks
0 Blank – Vacant for the future use
1 Pause 1-999 sec. Waiting time before the next step
2 Announcement Announce No. (1-58)
Delay Announcement/Announcement service
in Night mode/Announcement service on holi-
days, etc.
3 Jump CCV (See “GOCCV” and “GOSTP”) For repeated use
4 Hang up – Forced to release
5 Transfer (See “TRFDC”)
Ex. Dialed number of destination station in the
night mode
6 Priority order change Queue number (1-250)
7 Priority order up
Queue level to make priority order
high (1-250)
8 Conditional Queue Assign Split number (1-250) Split number of destination Note 1
9 Queue Delete Split number (1-250)
The queue is deleted at the originally called
split Note 2
10 Queue Assign Split number (1-250)
11 End CCV – CCV is finished
12
Jump CCV step when the
queue is busy
(See “GOCCV” and “GOSTP”)
When all operators in the split are busy, jump to
the designate CCV no. and/or CCV step no.
Note 3
13 Skip CCV step Percent of the skip (1-99)
The next step is skipped at the rate of designat-
ed percentage
14 IVR announcement Announcement No. (1-99) IVR announcement
15 ETA less ETA threshold value (1-9999)
When ETA value is less than the predetermined
threshold value, shift to the next step
16 ETA greater ETA threshold value (1-9999)
When ETA value is over the predetermined
threshold value, shift to the next step
17 Ring Delay Delayed time to ringing (0-15 sec.) See “RING DELAY-ACD [R-145A]”.
18 Not used –
19 Not used –
20 IVRDN (See “IVRDN”)
* This step must be assigned before IVR an-
nouncement.
21 Split ETA less
(See “SPLIT” and “ETA” to be pro-
grammed Split ETA less)
When ETA value is less than the predetermined
threshold value and in the predetermined split,
shift to the next step.
22 Split ETA greater
(See “SPLIT” and “ETA” to be pro-
grammed Split ETA greater)
When ETA value is greater than the predeter-
mined threshold value and in the predetermined
split, shift to the next step.
To Next Page
Loading...
