– 314 –
ACDCCV : Assignment of ACD CCV Data
Note 4: For the values 20 or smaller: Any number from 0/1 to 20 (0/1, 2... 20)
For the values 22 or larger: at intervals of 2 (22, 24... 100)
Note 5: This value (%) must always be smaller than the value (%) assigned to the QUEUE parameter (maximum
queue depth) of the ACDSPL command.
Table 6-5 CCV Parameters (2/2)
CCVACT CCVACT DATA Remarks
23
QUEUE greater Split: Split No. (1-250)
COMP: Threshold Value (0-100)
Note 4
COND: Condition for the
Combination
(0/1=AND/OR)
BRAC: Bracket
(0/1=Not used/Used)
This instruction determines whether the next
CCV step is executed or skipped by comparing
the number of the calls in queue for a specified
split and the threshold value. If the number of
the calls in queue is greater (less) than the
threshold, the next CCV step is executed
(skipped). For more details, see CALL CON-
TROL VECTOR-ACD [C-108A].
24
LOGON less Split: Split No. (1-250)
COMP: Threshold Value (1-100)
Note 4
COND: Condition for the
Combination
(0/1=AND/OR)
BRAC: Bracket
(0/1=Not used/Used)
This instruction determines whether the next
CCV step is executed or skipped by comparing
the number of the login-agents for a specified
split and the threshold value. If the number of
the login-agents is less (greater) than the
threshold, the next CCV step is executed
(skipped). For more details, see CALL CON-
TROL VECTOR-ACD [C-108A].
25
READY less Split: Split No. (1-250)
COMP: Threshold Value (1-100)
Note 4
COND: Condition for the
Combination
(0/1=AND/OR)
BRAC: Bracket
(0/1=Not used/Used)
This instruction determines whether the next
CCV step is executed or skipped by comparing
the number of the agents in Ready mode for a
specified split and the threshold value. If the
number of the agents in Ready mode is less
(greater) than the threshold, the next CCV step
is executed (skipped). For more details, see
CALL CONTROL VECTOR-ACD [C-108A].
26
WORKING-AGENTS
greater
Split: Split No. (1-250)
COMP: Threshold Value (0-500%)
(at intervals of 10%)
Note 5
COND: Condition for the
Combination
(0/1=AND/OR)
BRAC: Bracket
(0/1=Not used/Used)
This instruction determines whether the next
CCV step is executed or skipped by comparing
the number of the calls in queue for a specified
split and the Variable Queue Depth calculated
from the threshold value (%). If the number of
the calls in queue is greater (less) than the Vari-
able Queue Depth, the next CCV step is execut-
ed (skipped). For more details, see CALL
CONTROL VECTOR-ACD [C-108A].
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