14
Diagnostics and Troubleshooting
This chapter provides information to help you diagnose and solve problems you might experience with your
modem router. If you do not find the solution here, check the NETGEAR support site at
http://support.netgear.com for product and contact information.
This chapter contains the following sections:
• Perform Diagnostics on page 292
• Quick Tips for Troubleshooting on page 295
• Troubleshoot with the LEDs on page 297
• You Cannot Log In to the Modem Router on page 298
• Troubleshoot the Internet Connection on page 299
• Changes Are Not Saved on page 304
• Troubleshoot the WiFi Connectivity on page 304
• Troubleshoot Your Network Using the Ping Utility on page 305
292
To Next Page
