Technical Support Information Worksheet
Technical Support Information Worksheet
If the troubleshooting information fails to solve your problem, use the following table to collect
information that you might need to communicate to the Oracle Service personnel.
Troubleshooting Information Needed Your Information
Service contract number
System model
Operating system
System serial number (For instructions for locating this number, see
“Locating the System Serial Number” on page 166.)
Peripherals attached to the system
Email address and phone number for you and a secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done when the
problem occurred
IP address
Server name (system host name)
Network or Internet domain name
Proxy server configuration
Related Information
■
“Troubleshooting and Diagnostics” in Oracle Server X5-2 Service Manual
■
Oracle x86 Servers Diagnostics, Applications, and Utilities Guide at: https://www.
oracle.com/goto/x86admindiag/docs
Locating the System Serial Number
You might need to have your server serial number when you ask for service on your system.
Record this number for future use. Use one of the following methods to locate your server serial
number:
■
On the front panel of the server, look to the left of the status indicators.
166 Oracle Server X5-2 Installation Guide • January 2021
To Next Page
Loading...
Need help?
General
