5.14 [3-5-2] Incoming Call Distribution Group—
Queuing Time Table
A
Queuing Time Table can contain up to 16 sequences which control how calls waiting in a queue are handled.
A maximum of 64 (with the KX-TDA50/KX-TDA100/KX-TDA200) or 128 (with the KX-TDA600) Queuing Time
Tables can be programmed.
Queuing Sequence—Sequence 01–16
Specifies the command activated by the corresponding sequence.
Default
None
Value Range
None: Redirects the call to the next sequence
Overflow: Redirects the call to the overflow destination when there is no answer
Disconnect: Disconnects the line
Sequence 01
–16: Redirects the call to a different sequence
OGM 01–64: Sends a certain OGM
Wait 5 ´ n (n=1–16) s: If preceded by an OGM, plays the Music on Hold for the specified period of time; if not
preceded by an OGM, sends a ringback tone for the specified period of time.
Maintenance Console Location
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
Programming Manual References
None
Feature Manual References
11.1.4 Music on Hold
12.1.2 OGM (Outgoing Message)
9.1.5 ICD Group Features—Overflow
9.1.6 ICD Group Features—Queuing
Document Version 2010-11 PC Programming Manual 433
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
To Next Page
Loading...
