SERVICE AND WARRANTY
This Pertec Computer Corporation
(PCC)
product has been rigorously checked out by capable Quality control personnel. The design
has been engineered with a precise
simplicity which should assure a new level
of
reliability. Ease
of
maintenance has been taken
into
consideration during the design phase with the result that all components (other than mecnanical components) have been
selected wherever possible from manufacturer's
off·the-shelf stock. Should a component fail, it may be readily replaced from
PCC
Peripherals Division
or
your local supplier. The unit has been designed for plug·in replacement
of
circuit boards
or
major
components which will ensure a minimum
of
eQuipment down time.
The
Peripherals Division
of
PCC
warrants products of its manufacture to
be
free from defect in design, workmanship,
and
material
under normal use and service for a period twelve
(12)
months,
or
in the case of flexible disk products
120
days, after the date
of
shipment.
PCC
Peripherals DiviSion agrees to repair
or
replace at
its
authorized repair center, without charge, all defective parts in
systems which are returned for
Inspection to said center within the applicable warranty period; provided such inspection discloses that
the defects are
as
specified above, and provided further the equipment has not been altered
or
repaired other than with authorization
from
PCC
Peripherals Division and by its approved procedures, not been subjected to misuse, improper maintenance, negligence
or
accident, damaged
by
excessive current or otherwise
had
its
serial number
or
any part thereof altered, defaced
or
removed. All defective
items released hereunder
shall become the property
of
seller. THIS WARRANTY
IS
IN
LIEU
OF,
AND
BUYER
WAIVES, ALL
OTHER
WARRANTIES,
EXPRESSED
OR
IMPLIED, INCLUDING
THOSE
OF MERCHANTABILITY
OR
FITNESS
FOR
PURPOSE.
Please
read
the instruction manual thoroughly as
to
installation, operation, maintenance, and component reference list.
Contact your
local PeC Service Division office for serviCing and maintenance on all
PCC
equipment except flexible
disk
drives.
Flexible disk drives must be returned to the Peripherals Division factory Repair Depot for servicing.
Please contact the following groups for assistance with your specific problem.
SERVICE DIVISION SUPPORT
For all servicing reQuirements on
PCC
Peripherals Division equipment, please contact your local PeC Service Division office.
Additionally, the
Service Division offers maintenance contracts, service contracts, third party maintenance contracts, etc.
PERIPHERALS DIVISION SUPPORT
NORTH AMERICA:
21111
Erwin Street, Woodland Hills, California
91367,
(213)
999-2020
Our Woodland Hills facility is staffed to provide assistance in the following areas.
ORDER
ADMINISTRATION
•
For submitting your equipment orders.
• For obtaining delivery schedules on your equipment.
• For any other information on your orders. (Note also that
your
local sales office can answer these questions.)
TRAINING SUPPORT
•
Contact the Training Coordinator for class schedules, for
classes
to
be
held at your facilities, or for having a
customized training program developed.
SPARES
SUPPORT
• Spares Order Administration for submitting your spare
requests (except Emergency).
• Spares Logistics Administrators to answer any Questions
on spares (including assistance in determining part
numbers).
NORTH AMERICA:
9600
Irondale Avenue, Chatsworth, California
91311,
(213)
882-0030
Our Chatsworth facilities are staffed to provide aSSistance in the following areas.
REPAIR
DEPOT
• For all Questions related to eQuipment sent back or being
sent back to the Repair Depot. This includes schedules,
repair costs, or refurbishments.
• All eQuipment being returned for repair should
be
sent
to
PCC
Peripherals Division Repair Depot,
20400
Plummer
Street, Chatsworth, California,
91311.
TECHNICAL
SUPPORT
• For eQuipment troubleshooting assistance.
• For applications information.
• For any other information or questions, or if you need
assistance and you just
don't
know who
to
call.
EMERGENCY
SPARES
• For spare parts that are reQuired immediately.
EUROPE:
10
Portman Road, Reading, Berkshire
RG3
1DU.
England
Phone Reading
(734)
5821151
TWX
(851)
847·101
Users
of
PCC
Peripherals Division equipment in Europe should direct all inquires on the subjects listed for North America to the
Reading office.
ServiCing
of
all
PCC
Peripherals Division equipment is coordinated through the Reading office, including
U.S.
OEMs that ship
systems to Europe.
PACIFIC
Users of
PCC
Peripherals Division equipment in Australia, Japan, New Zealand, and South America should direct all inQuiries
on
the
sub;ects listed for North America to their local
pce representatives.
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