Polycom CX5500 Unified Conference Station Administrator’s Guide 1.1.0
Polycom, Inc. 203
The following figure shows an example device folder with log files.
Device Folder and Log Files for the CX5500 System
To retrieve system log files using a USB drive:
» Connect a USB flash drive to the USB port on the tabletop unit or on the power data box. Make
sure there is no software update package on the flash drive.
The logs are transferred automatically. Note that it takes approximately one minute to complete the
transfer.
The parameters for log level settings are found in the techsupport.cfg configuration file. They are
log.level.change.module_name. Log levels range from 1 to 6 (1 for the most detailed logging, 6 for
critical errors only). There are many different log types that can be adjusted to assist with the investigation
of different problems. The exact number of log types is dependent on the phone model.
When testing is complete, remember to remove the configuration parameter from the configuration files.
There are other logging parameters, describe next, that you may wish to modify. Changing these
parameters will not have the same impact as changing the logging levels, but you should still understand
how your changes will affect the phone and the network.
● log.render.level—Sets the lowest level that can be logged (default=1)
● log.render.file.size—Maximum size before log file is uploaded (default=32 kb)
● log.render.file.upload.period—Frequency of log uploads (default is 172800 seconds =
48 hours)
● log.render.file.upload.append—Controls whether log files on the provisioning server are
overwritten or appended, not supported by all servers (default=1 so files are appended)
To Next Page
Loading...
Need help?
General
