SC Error Codes
J012/J013/J014 4-30 SM
Jam 3 Paper Jam in Duplex Unit
Message: Paper Misfeed: Duplex Unit
Jam
Jam occurred when inverting sheet or printing 2nd side of duplex sheet.
Paper late jam. Trailing edge sensor failed to detect and signal the trailing
edge of the sheet.
Cause: Duplex unit not operating correctly.
Problem Site Duplex unit
Action
Perform check, take action in this order:
1. Remove and reinstall duplex unit to confirm proper installation.
2. Open duplex unit cover and remove jammed paper, other obstruction.
3. Inspect duplex unit and replace damaged parts.
Jam 4 Paper Feed Jam in Duplex Unit
Message: Paper Misfeed: Guide Plate
Jam
Jam occurred when inverting sheet or printing 2nd side of duplex sheet.
Paper lag jam. Trailing edge sensor detected the leading edge of the
paper but failed to detect and signal the trailing edge because the paper
stopped.
Cause:
Paper jam or other obstruction at the trailing edge sensor
Jammed paper or other obstruction in the paper path
Trailing edge sensor feeler obstructed or damaged
Problem Site Trailing edge sensor
Action
Perform check, take action in this order:
1. Replace inverter guide plate.
2. Replace trailing edge sensor.
3. Replace CTL board.
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