Problem Cause Solution
Cannot print in duplex
mode.
You have selected a paper
type that cannot be used for
duplex printing.
In "Tray Paper Settings", select a paper
type that can be used for duplex
printing. For details about setting
"Paper Type", see page 243 "Tray
Paper Settings".
Paper is bent. Paper may be bent when it is
ejected from the finisher
upper tray.
Change the output tray to the finisher
shift tray.
The print image is not
properly positioned on the
paper.
• The machine has not
detected the paper
type and/or width
correctly.
• The print position is not
aligned properly.
Contact the machine administrator or
your service representative.
The machine does not turn
off in 18 minutes after the
main power is turned off.
The machine cannot perform
the shutdown procedure.
Repeat the shutdown procedure. If the
machine does not turn off, contact your
service representative.
An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.
The Address Book cannot be
changed while you delete
the multiple stored
documents.
Wait a while, and then retry the
operation.
Cannot use Web Image
Monitor to print documents
stored in Document Server.
When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.
• For details about specifying print
volume limits, see "Managing
Print Volume per user", Security
Guide.
• To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
11. Troubleshooting
420
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