Message Cause Solution
"Cannot start scanning
because communication was
failed."
The [Take no action] setting has
been selected on the client
computer, forcing the client
computer to remain inactive
when it receives scan data.
Open scanner properties, click the
[Events] tab, and then select [Start
this program] as the computer's
response when it receives scan
data. For details, see your
operating system's Help.
"Cannot start scanning.
Check the setting(s) on the
PC."
The Scan Profile might be
incorrectly configured.
Check the Scan Profile
configuration.
"Could not send the data
because the PC timed out
before it was sent."
A time out occurred when WSD
Scanner was used. Time outs
occur when too much time
passes between scanning an
original and sending its data.
The followings are likely causes
of time outs:
• Too many originals per set.
• Misfed originals.
• Transmission of other jobs.
• Reduce the number of
originals, and then scan
again.
• Remove any misfed original,
and then scan again.
• Use Scanner Journal to check
there are no jobs awaiting
transmission, and then scan
again.
When documents cannot be stored on a memory storage device
Message Cause Solution
"Cannot write on the memory
storage device because
remaining free space is
insufficient."
The memory storage device is
full and scan data cannot be
saved. Even if the memory
storage device appears to have
sufficient free space, data might
not be saved if the maximum
number of files that can be
saved is exceeded.
• Replace the memory storage
device.
• If the document is scanned as
single-page or divided into
multiple pages, data already
written to the memory storage
device is saved as is. Replace
the memory storage device,
and then press [Retry] to save
the remaining data, or press
[Cancel] to redo the scan.
"Cannot write on the memory
storage device because the
device is write-protected."
The memory storage device is
write-protected.
Unlock the write-protection on the
memory storage device.
When Messages Appear
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