DCA Vantage Operator’s Guide 141
Troubleshooting
E109
HbA
1c
Cartridge error
- reading for
glycated
hemoglobin is
too low
The absorbance of one
of the agglutinations is
too low.
Possible cause:
• cartridge exposed to
excessive humidity
or temperature
1. Discard the sample.
2. Acknowledge the error.
The system is ready.
3. Repeat the test with a new
sample.
NOTE: Verify that the reagent kit
was stored properly.
4. If the error still occurs, contact
your local technical support.
E110
HbA
1c
Cartridge Error
- reading for
glycated
hemoglobin is
too high
The absorbance of one
of the agglutinations is
too high.
Possible cause:
• cartridge exposed to
excessive humidity
or temperature
1. Discard the sample.
2. Acknowledge the error.
The system is ready.
3. Repeat the test with a new
sample.
NOTE: Verify that the reagent kit
was stored properly.
4. If the error still occurs, contact
your local technical support.
E111
HbA
1c
Cartridge Error
- low glycated
hemoglobin
response
The delta in absorbance
between the first and the
last agglutination
readings is too low.
Possible cause:
• cartridge exposed to
excessive humidity
or temperature
1. Discard the sample.
2. Acknowledge the error.
The system is ready.
3. Repeat the test with a new
sample.
NOTE: Verify that the reagent kit
was stored properly.
4. If the error still occurs, contact
your local technical support.
E112
HbA
1c
Cartridge Error
- very large
glycated
hemoglobin
response
The delta in absorbance
between the first and
last agglutination
reading is too high.
Possible cause:
• cartridge exposed to
excessive humidity
or temperature
1. Discard the sample.
2. Acknowledge the error.
The system is ready.
3. Repeat the test with a new
sample.
NOTE: Verify that the reagent kit
was stored properly.
4. If the error still occurs, contact
your local technical support.
Error Code Description Corrective Action
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