DCA Vantage Operator’s Guide 129
Troubleshooting
Troubleshooting Reagent Messages
These message display when an error occurs with the reagent cartridge.
Errors Codes and Corrective Actions
This section of the guide lists error codes and messages, along with a
description and corrective actions.
Touchscreen not
responding or not
responding
correctly.
Touchscreen
needs to be
calibrated.
Run the touchscreen calibration.
Refer to Calibrating the
Touchscreen‚ page 110.
Symptom Possible Cause Action
Reagent not
absorbed by
cartridge filter at
the end of the
test.
The
DCA Vantage
system is not on
a level work
surface.
Verify that the system is properly
installed on a level surface.
The filter in the
capillary holder is
not absorbent.
Contact your local technical support
provider.
Thermal Dot has
reacted (HbA
1c
reagents only)
Product was not
shipped or stored
properly.
There are 2 indicators: outside and
inside. The outer shipper has an
over temperature indicator. If this
indicator is red or black, the product
was not stored properly. Check the
inside indicator to confirm. If the
inside indicator is red, the
cartridges should be discarded. The
outside indicator can be red or
black, while the inside indicator is
normal. In this case, the cartridges
can be used.
Symptom Possible Cause Action
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