128 DCA Vantage Operator’s Guide
Troubleshooting
External Printer is
not working
Is the printer
enabled in
software and
connected to the
system?
Verify that the printer cable is
connected. Verify that the external
printer is enabled. Refer to Setting
up the External Printer‚ page 30.
Instrument is
inactive
Is the power cord
connected to the
back of the
system and the
electrical outlet?
Verify the power cord is properly
connected.
Fuse may be
blown.
Inspect and replace the fuse if
needed. Refer to Replacing the
Fuse‚ page 115.
Is the electrical
outlet working?
Ensure the instrument is plugged
into an active electrical outlet.
Onboard Printer
is not working
Is the printer
enabled in
software?
Verify that the external printer is
enabled. Refer to Setting up the
External Printer‚ page 30.
Is there paper in
the printer. Is it
loaded correctly?
Is the printer door
closed?
Check the printer area.
Graphical patient
test data does not
print to the
onboard printer.
The internal printer does not
support printing graphs. An external
printer is required.
Test Cancelled Test not started
within 15 minutes
of scanning the
reagent cartridge.
Rerun test within the time
parameters.
Test will not start A door is open. Verify all doors are closed.
Not at Home
screen, system is
not ready, or error
codes require
correction before
running test.
Return to the Home screen. The
Home screen should display Ready.
If an error code displays, correct the
error to continue.
Calibration data
does not exist for
the reagent lot.
No calibration data for the lot of
Reagent Cartridges. You must enter
the calibration data to continue.
Symptom Possible Cause Action
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