124 DCA Vantage Operator’s Guide
Troubleshooting
Troubleshooting the System
If the system is not responding correctly, find the symptom and follow the
recommended action to correct the problem.
USB storage device is not available. The system does not detect the USB
device connected to the USB port.
User-Initiated cancel. The operator selected the Cancel
button to stop a system activity.
Waiting for ASTM transmission to
complete, please wait.
The system is transferring data. Wait
for the transfer to complete before
continuing using the system.
You cannot perform HbA1c patient
tests using this cartridge Lot Number.
Perform an HbA1c Abnormal Control
Test for this cartridge Lot Number.
You cannot perform HbA1c patient
tests using this cartridge Lot Number.
Perform HbA1c Normal and Abnormal
Control Tests for this cartridge Lot
Number.
You cannot perform HbA1c patient
tests using this cartridge Lot. Perform
an HbA1c Normal Control Test for this
cartridge Lot Number.
You cannot perform A/C patient tests
using this cartridge Lot Number.
Perform an A/C High Control Test for
this cartridge Lot Number.
You cannot perform A/C patient tests
using this cartridge Lot Number.
Perform A/C High and Low Control
Tests for this Lot Number.
You cannot perform A/C patient tests
using this cartridge Lot Number.
Perform an A/C Low Control Test for
this Lot Number.
Symptom Possible Cause Action
Barcode cannot
be read using
external barcode
reader
Is the barcode
reader cable
connected to the
system?
Verify the connections on the back
of the system.
Refer to Hardware Installation‚
page 25.
System Message Comment
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