DCA Vantage Operator’s Guide 125
Troubleshooting
Barcode cannot
be read using
external barcode
reader
(continued)
Does the barcode
reader need to be
cleaned?
Refer to Cleaning the Onboard
Barcode Reader Window‚ page 96.
Is the barcode
reader working
properly?
Run the External barcode test.
Refer to Testing the External
Barcode Reader‚ page 195.
Is the reader
enabled in the
system software?
Refer to Installing the External
Barcode Reader‚ page 194.
Is the reader held
too close or too
far from the
label?
Rescan the barcode label while
moving the reader closer or further
to the label.
Barcode cannot
be read using
either the
onboard or
external barcode
reader
Is the barcode
symbology
supported?
Refer to Barcode Symbols and
Labels Specifications‚ page 193.
Are you scanning
from an
appropriate
menu?
Is the cursor in a demographic
field? You must scan patient and
QC information within a
demographic field. For example,
Patient ID, Sample ID.
Is the barcode
format correct?
Refer to Barcode Symbols and
Labels Specifications‚ page 193.
Is the background
reflection too high
or low?
Rescan the barcode label while
moving the reader closer or further
to the label.
Barcode cannot
be read using the
Onboard barcode
reader
Not at the Home
Screen.
Ensure you are at the Home Screen
before scanning the cartridge.
Are you scanning
the cartridge too
quickly?
Rescan the cartridge using a slower
motion. If you are still having
problems, try scanning upward
instead of down.
Symptom Possible Cause Action
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