Siemens DCA Vantage - Page 126

126 DCA Vantage Operator’s Guide
Troubleshooting
Barcode cannot
be read using the
Onboard barcode
reader
(continued)
Ensure the
barcode is facing
the correct
direction.
Refer to Scanning the Reagent
Cartridge‚ page 54.
Is the label
smudged or
contains extra
marks?
Verify label is clean and clear of
extra markings.
Does the problem
only occur when
scanning the
calibration card?
The Calibration card must be held
flat against the scanner slot or it will
not read the barcode.
Does the problem
only occur when
scanning the
reagent barcode?
Document the issue with the
reagent lot and replace the reagent.
Contact your local support provider.
Did you scan the
same side of the
Microalbumin or
Creatinine card
twice?
When calibrating Microalbumin or
Creatinine, after scanning side 1,
the system prompts you to scan
side 2. If you scan side 1 again, the
system ignores the scan.
Buffer Tab Hard
to Pull
If you pull the foil
tab too fast, it can
tear the foil and
impede the full
buffer release
Slowly pull the buffer tab while
anchoring the cartridge with 2
fingers.
Calibration Lot
Expired
Check the date
on the control
card. If the date is
valid, the
DCA Vantage
system may be
set with an
incorrect date.
Refer to Setting the Date Format
and Current Date‚ page 162.
Cartridge is stuck
in the instrument
If the cartridge tab has broken off,
do not try to remove the cartridge.
Contact your local technical support
provider.
Symptom Possible Cause Action