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Troubleshooting and Maintenance
Error Code Fault Descriptions and Diagnosis
IE 16
EPS Overload
Fault
EPS(Off-grid) over load fault.
• Shutdown the high-power device and press the
“ESC" key to
• Restart the inverter.
• Or ask for help from the installer if it can not return
to normal.
IE 17 Overload Fault
On-grid mode over load
• Shutdown the high-power device and press the"
ESC" key to
• Restart the inverter.
• Or ask for help from the installer if it can not return
to normal.
IE 18 Bat Power Low
• Close the high-power device and press the "ESC"
key to restart the inverter.
• Please charge the battery to a level higher than the
protection capacity or protection voltage.
IE 19 BMS Lost
External fault of BMS
Unable to establish communication with inverter.
• Restart the BMS.
• Contact the after-sales personnel of our company.
IE 20 Fan Fault
Fan Fault
• Check for any foreign matter that may have caused
the fan not to function properly.
• Or ask for help from the installer if it can not return
to normal.
IE 21 Low Temp Fault
Low temperature fault.
• Check if the ambient temperature is too low.
• Or ask for help from the installer if it can not return
to normal.
IE 25 InterCom Fault
Mgr InterCom Fault
• Shut down photovoltaic, battery and grid,
reconnect.
• Or ask for help from the installer if it can not return
to normal.
IE 26 INV EEPROM
Inverter EEPROM Fault.
• Shut down photovoltaic, battery and grid,
reconnect.
• Or ask for help from the installer if it can not return
to normal.