Topcon HiPer Lite - Obtaining Technical Support

Obtaining Technical Support
P/N 7010-0557 www.topconpositioning.com
5-15
Obtaining Technical Support
If the troubleshooting hints and tips in this Operator’s Manual fail
to remedy the problem, contact TPS Customer Support.
Before contacting TPS Customer support about any problems with
the receiver, try the following:
• Reset the receiver using PC-CDU (ToolsReset receiver).
• Restore factory default settings using PC-CDU (click
ConfigurationReceiver, then Set all parameters to
defaults).
• Clear the NVRAM (see “Clearing the NVRAM” on page 4-19).
• Initialize the file system (click ToolsInitialize file system;
this will erase all files inside the receiver).
Phone
To get in contact with TPS Customer Support by phone, call
1-866-4TOPCON (1-866-486-7266).
Problem
Modem-TPS displays the following error message:
“Open COM# port failed: Access is denied.”
Causes Solutions
Another application
uses the computer port
dedicated for
connection
• Close the application, then re-connect.
• Connect the receiver via another,
unused computer port.