62
37
I cannot log in to the
Remote Control
Software.
Have you logged in as the same user
from another PC?
Each user can log in from only one PC at the same time.
38
Is the Windows display style set to
classic style?
Please select a display style other than classic style.
You can change the display style from [Start] - [Control Panel] -
[Appearance and Personalization] - [Change the theme]. This
software supports Windows 10.
39
I cannot log in to
Remote Control
Software from another
PC after the LAN is
disconnected.
Have you logged in with the same
user ID?
You must log in again from a PC with the LAN disconnected and log
out normally.
40
Have you accessed the software from
more than 8 PCs?
Up to 8 PCs can be accessed at the same time. The software may
not operate correctly if you connect to more than 9 PCs.
41
Did you assign the PC's IP address
using a DHCP server?
This Unit judges whether it is accessed from the same PC using the
IP address.
If the PC address is changed partway through by the DHCP server,
you may not be able to log in again after LAN disconnection. Please
set the PC that accesses this Unit to a fixed IP or reboot the Unit and
erase the login information.
42
The language does
not switch with the
Remote Control
Software.
Does the login user for the Windows
being used have write permission for
the Remote Control Software storage
location?
Please allow write permission below the folder where Remote
Control Software is saved (initial setting: C:\Program Files\TOSHIBA
Carrier Corporation).
Right-click on the TOSHIBA Carrier Corporation folder, select the
[Properties] - [Security] Name, click the "Edit" button and check
[Allow] for [Full control] under different settings.
43
The schedule setting
changes have not
been reflected.
Are you trying to change the schedule
settings on both the Remote Control
Software and the main unit?
To change the schedule settings, please set only one of either the
main unit or the Remote Control Software.
44
I would like to use the
software with other
centralized controllers.
Centralized controllers that can be
used together within the same
network.
It is possible to use up to 8 units together with all centralized
controllers including this Unit.
Ask service personnel to use them in combination.
45
I want to use multiple
units in combination.
Number of units that can be used in
combination in the same network.
It is possible to use up to 8 units together with all centralized
controllers including this Unit.
Ask service personnel to use them in combination.
46
The LCD sometimes
turns black for a
moment.
The LCD's antistatic control is
working.
This is not a malfunction. The LCD may turn black temporarily to
remove static electricity.
47
The multi outdoor
unit's option board
control does not work.
Do you want to use the multi outdoor
unit's option board?
When the centralized controller is connected, the functions of the
outdoor unit's option board become ineffective. Only one of the
centralized controller and the outdoor unit's option board can be
used.
48
The Unit does turn
ON/OFF even though
the operation interlock
signal/stop interlock
signal is input.
Has the interlock signal been input
from the time of activation?
Since the interlock signal confirms the state by detecting the rising
edge and falling edge, if the interlock signal is input from the time of
activation, interlock control will not be performed. Please set so that
the interlock signal turns OFF at the time of activation.
Phenomenon Question Confirmation items
To Next Page
Loading...
