Appendix B: Frequently Asked Questions
Page 282 100-11672 - Rev D
Other Troubleshooting Issues
Power is Off
Main power switch is at the off (O)
position.
Press main power switch to the on
position (|).
Printer power cord unplugged.
Make sure that the power cord is
plugged in completely.
Power supply not providing power.
Connect another device to the power
supply to confirm that the outlet is
providing power. If you cannot restore
the printer to normal operation,
contact your Printrex dealer.
Printer Does Not Start or Stops During Print Jobs
Upper unit or ink tank door or
maintenance cartridge door is open.
Close the Upper unit or ink tank door
or maintenance cartridge door and
make sure that it is closed tightly.
Printer is not connected to the
computer.
Check cable and make sure that it is
connected to the printer and the
computer.
An online lamp turns off.
Push the online key to bring printer
online.
Paper is not loaded correctly.
The ink tanks are not installed
correctly.
Check the ink tanks and make sure
that the are installed correctly.
The 980 printer driver is not selected
on the computer.
Make sure that the 980 Printer is
selected when you start the print job.
Print data contains an image with a
large capacity.
If you see the STATUS lamp flashing,
this means that data is processing.
Wait for the processing to finish.
The printer has been printing for a
long period.
If printing continues for a long
duration, it will pause to protect the
Printhead from damages, and will
start again after a while.
The print destination port setting is
wrong.
Open the printer driver Properties and
make sure that the port setting is
correct. If the port setting is not
correct, shut down Windows, switch
off the computer, then reconnect to
the selected port. To check the port
setting, open the printer driver
Properties window and then click the
Ports tab. If you are using a USB
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