TransAct Printrex 980 - Operator Call Error

Appendix A: Ordering Genuine Ithaca Supplies
100-11672 - Rev D Page 207
Operator Call Error
"Operator call error" refers to an error that can be corrected. When an operator
call error occurs, printing stops and an error message and details on the error
are displayed on the "Printer Status" screen on the PC's monitor. When two or
more errors have occurred, error messages are displayed for individual errors.
When the cause of an operator call error has been remedied, printing starts
automatically.
The following table summarizes the error messages and corrective actions.
Code
Detail Code
Item
Description
01: Upper Unit Open
01
01
Condition
Detected
Upper Unit is opened.
Action
Close Upper Unit
02: Ink Tank Door Open
02
01
Condition
Detected
Ink Tank Door is opened.
Action
Close Ink Tank Door
03: Maintenance Cartridge Door Open
03
01
Condition
Detected
Maintenance Cartridge Door is opened.
Action
Close Maintenance Cartridge Door
04: Maintenance Cover Open
04
01
Condition
Detected
Maintenance Cover is opened.
Action
Close Maintenance Cover
10: No Paper Error
10
01
Condition
Detected
Paper is run out.
Action
1. Load paper.
2. Close Paper Guides (error cleared).
10
02
Condition
Detected
Paper is not fed.
Action
1. Load paper.
2. Close Paper Guides (error cleared).
11: Paper Length Error
11
02
Condition
Detected
Paper length is smaller than loaded print data.
Action
1. Load paper of correct size and close Paper
Guides (error cleared).
2. Cancel the job.
Service Utility > Printer Status > Cancel My
Printing Job
13: Paper Jam Error
13
01
Condition
Detected
TOF Sensor does not detect the trailing edge of
paper during printing.
Action
1. Remove jammed paper around TOF Sensor.