TransAct Printrex 980 - Error Codes; Service Call Error(Fatal Error)

Appendix B: Frequently Asked Questions
Page 184 100-11672 - Rev D
Error Codes
This section describes error codes indicated in the case printer has an error.
There are 3 categories of error codes.
Type of code
Contents
Service Call
Error (Fatal
error)
Recovery operation is restart only without error cancellation.
Printer stops action automatically and proceed shut down operation.
Printer records some of errors occurred, error cancellation by
customer engineer can recover the printer.
Operator Call
Error
Operator call errors are errors that are recovered by error
cancellation.
Printer stops or interrupts printing operation when operator call error
occurs.
Printing operation starts automatically after the factor of the error is
excluded.
Warning
Warning indicates that printer needs to be some operation even
though printing.
Using printer continually with warning may cause of operator call
error.
Service Call Error(Fatal Error)
"Service call error" refers to an error that cannot be corrected. The printer
automatically stops operating and performs a shut-down process.
Code
Detail Code
Item
Description
01: Printer Controller PCB Error
01
01
Condition
Detected
Flash ROM error
Action
1. Rewrite the firmware.
2. Replace Printer Controller PCB.
01
02
Condition
Detected
SDRAM error
Action
Replace Printer Controller PCB.
01
03
Condition
Detected
VRAM error
Action
Replace Printer Controller PCB.
01
04
Condition
Detected
AD error
Action
1. Replace DC Power PCB Unit.
2. Replace Printer Controller PCB.
01
05
Condition
Detected
Sensor 3.3V was not turned OFF correctly.
Action
1. Replace Printer Controller PCB.
If the error persists even after sensor harness
connector has been disconnected on Printer
Controller PCB side, Printer Controller PCB is
defective.